🔧 How long is the delivery time for your custom-made solutions?
We aim to deliver within the agreed lead time, which typically ranges from 4 to 12 weeks depending on the complexity, level of customization, and order volume. For rapid prototyping and standard equipment, delivery can be faster. Reach out to our sales team for a timeline specific to your project.
🔩 What is the torque specification for your screw-tightening tools and systems?
Torque values vary depending on the tool configuration, model, and application requirements. Our torque solutions support a wide range of tightening needs from light assembly operations to high-torque industrial applications. Please refer to the product’s technical datasheet or contact our technical support for the exact torque specification.
⚙️ What is the maximum load or weight capacity of your ergonomic arms and lifting equipment?
Our equipment is designed to handle a variety of payloads. For instance, our torque reaction arms and telescopic solutions can support weights ranging from 15 kg to 100 kg, depending on the model. All capacities are tested and validated under industry safety standards. Please consult the datasheets or contact us for detailed load specs.
💼 Can I schedule a consultation before placing an order?
Absolutely! We offer free expert consultations to better understand your challenges and help recommend a customized engineering solution tailored to your production needs. Whether it’s a new assembly system or a workspace optimization project, we’re here to help.
🛡️ Are your machines and equipment CE certified and compliant with safety standards?
Yes, all of our products are CE marked and meet the relevant EU machinery directives and industry-specific safety regulations. We also provide full risk assessments, operator manuals, and documentation to support safe usage in your facility.
🔄 Is the product or system upgradeable in the future?
Yes. Many of our solutions are modular and scalable, allowing for future upgrades or integration with new equipment. Whether it’s adding new features, updating components, or adjusting for new product variants, we design with flexibility in mind.
🛠️ What warranty do you offer on your products?
We provide a standard 12-month warranty covering manufacturing defects and operational reliability. Extended warranties and service agreements are also available to support long-term performance and maintenance.
🧰 What services do you provide beyond the product itself?
Techcon provides end-to-end industrial solutions, including:
- Engineering design and prototyping
- Manufacturing and assembly
- Installation and on-site commissioning
- Maintenance and technical support
- CE documentation and risk analysis
- Custom training for operators
🧑🔧 Is installation included in the purchase?
Installation is offered as an add-on service or can be included as part of a turnkey project package. Our experienced team will ensure proper setup, testing, and calibration of the system at your facility.
🎨 What color options or surface finishes are available?
We offer standard industrial finishes (e.g., black oxide, powder coating, or anodizing), and custom color options are available upon request to match your factory environment or branding.
✅ Is a Factory Acceptance Test (FAT) included in the process?
Yes, we conduct a comprehensive internal FAT on every system before shipment. Customers are also invited to be present during the FAT at our workshop to verify performance, safety, and functionality before final delivery.
📐 Do you provide user manuals, technical drawings, or 3D models?
Yes, we include complete documentation with every delivery:
- Operator and maintenance manuals
- Technical drawings (2D & 3D if required)
- Installation instructions
- CE marking and risk analysis reports
🤝 Do you offer service agreements or after-sales support?
Yes. We provide ongoing technical support, spare parts, and maintenance agreements to keep your systems running smoothly. Whether remotely or on-site, our support team is here when you need us.
🧪 Do you support prototyping or small batch production?
Absolutely. We offer rapid prototyping using 3D printing, along with short-run manufacturing to test and validate your ideas before full production. This service is ideal for startups, R&D teams, or companies launching new product lines.
🔗 Can your solutions be integrated into our existing production lines or PLC systems?
Yes. Our equipment is designed with compatibility and integration in mind. Whether you use Siemens, Beckhoff, or other systems, our automation engineers ensure seamless connection and communication between your new equipment and existing controls.
🌍 Do you offer international delivery or service?
Yes, we work with clients around the world and can ship internationally. Our support and documentation are available in English, and we can adapt to local standards and requirements as needed.